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Shipping & Returns

Shipping

All orders are shipped by Purolator’s Ground service. Order amounts over $49.99 are shipped free of charge while orders under $49.99 are shipped with a flat shipping rate of $4.99

Timing: Orders placed before 2 p.m. ET will be shipped on the same day.  After you place your order, you will receive email notifications with your tracking information and shipping status.

Return Policy

itoners.ca stands by our products and the satisfaction of our customers. All of our compatible and remanufactured products are covered under a one-year warranty starting from the shipping date, provided the product is at least 70% full, in the original packaging and not altered or damaged.

To make a return, please follow the steps below:

1)    If you wish to make a return, please email cs@itoners.ca  to obtain a Return Merchandise Authorization (RMA) number before sending the product(s) back.

Please send product(s) back within 10 days of the date your RMA number was issued. Shipping arrangements and costs for returned items will be the customer’s responsibility.

2)    Refunds will be processed once the returned items are examined to confirm the products are at least 70% full, in the original packaging and not altered or damaged. Refunds will be issued in the original form of payment.

Changes or Cancellations

Please email cs@itoners.ca  immediately if you wish to change or cancel your order. While our goal is to provide optimal customer service, please note that we cannot change orders that have already been shipped. In these instances, please follow the steps outlined in our Return Policy.

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